1. Introduction

Kilimora Adventure (“we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, enquire about our travel services or communicate with us.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Personal information: Your name, email address, telephone number and other contact details you provide.
• Travel information: Your preferred destinations, travel dates, group size, safari preferences, accommodation requirements and other itinerary details.
• Enquiry information: Messages, questions and information submitted through our website forms, email or WhatsApp.
• Technical information: Your IP address, browser type, device information, pages visited and general website usage data, where collected through server logs or analytics tools.
• Cookie information: Information collected through cookies and similar technologies, subject to your preferences and applicable laws.

Please avoid submitting sensitive personal information unless it is necessary for arranging your trip.

3. How We Use Your Information

We may use your information to:

• Respond to enquiries and requests for customised travel itineraries.
• Prepare safari, trekking and holiday proposals and quotations.
• Communicate with you about bookings, travel arrangements and service updates.
• Coordinate relevant travel arrangements with service providers when required.
• Improve our website, customer experience and travel services.
• Monitor website performance and understand visitor behaviour.
• Send marketing communications where permitted by law and, where required, with your consent.
• Meet applicable legal, regulatory, accounting and administrative obligations.
• Protect our business, website and customers against fraud or misuse.

4. Legal Basis for Processing

Where applicable data protection laws require a lawful basis, we may process personal information based on your consent, the steps necessary to enter into or perform a contract, compliance with legal obligations or our legitimate interests, provided those interests do not override your rights.

Where processing relies on consent, you may withdraw that consent at any time.

5. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted third parties when necessary to operate our business and arrange your trip, including:

• Accommodation providers, lodges and camps.
• Local guides, transport providers and activity operators.
• National park authorities or other relevant authorities where required.
• Website hosting, analytics, communication and IT service providers.
• Professional advisers, regulators or law enforcement authorities where legally required.

We share only the information reasonably necessary for the relevant purpose. Third-party providers may process information under their own privacy policies and applicable legal obligations.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functionality, understand visitor behaviour and improve performance.

Where required by applicable law, non-essential cookies, including certain analytics or advertising cookies, will be used only after the appropriate consent has been obtained. You may manage your preferences through the available cookie settings or your browser.

Disabling certain cookies may affect some website features.

7. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including booking administration, legal compliance and resolving disputes.

8. International Data Transfers

As our travel services may involve international visitors and service providers, personal information may be processed or transferred across national borders.

Where applicable, we will take appropriate steps to ensure that such transfers comply with relevant data protection requirements and that suitable safeguards are in place.

9. Your Privacy Rights

Depending on the laws applicable to you, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information in appropriate circumstances.
• Request restriction of certain processing activities.
• Object to certain uses of your information.
• Request a copy of information you provided in a portable format, where applicable.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the relevant data protection authority.

To exercise an applicable right, please contact us using the details below.

10. Third-Party Websites

Our website may contain links to third-party websites, social media platforms and communication services, including WhatsApp.

We are not responsible for the privacy practices, content or security of external websites. We encourage you to review their privacy policies before sharing personal information.

11. Children’s Privacy

Our website is intended for people planning travel services. Where a booking involves children, the relevant information should be provided by a parent, legal guardian or another person legally authorised to provide it.

We do not knowingly collect children’s personal information through the website for purposes unrelated to providing our services or as otherwise permitted by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality or legal requirements. The revised version will be published on this page with an updated revision date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your applicable privacy rights, please contact us:

Business: Kilimora Adventure
Email: info@kilimoratz.com
Telephone: +255 762 008 009
WhatsApp: +255 796 440 555

Please include sufficient information for us to understand and respond to your request.